Contact Info


(305) 325-4873

Toll Free:
(844) DR-SHAYA

(305) 325-4883

Neurosurgical Institute of Florida
201 Bird Road
Coral Gables, FL 33146

  For Patients  

About Appointments
Clinic hours are 9 a.m. to 4:30 p.m. Monday-Friday. To make an appointment call
(305) 325-4873. When scheduling, please inform us of:

  • The nature of your problem(s) so that we can allocate the proper amount of time to address your needs.
  • If you have seen any of our doctors before or if this is your first visit
  • Proper referral from your primary care physician if your insurance plan requires one.

Please notify us 48 hours in advance by phone or email if you must cancel your appointment. Sometimes, we are on-call for emergencies at the hospital and it is sometimes necessary for us to reschedule appointments with short notice. We apologize in advance for the inconvenience this may cause.

Changing or Canceling an Appointment
Please notify us immediately if you must cancel your appointment.

What to Bring with You
Please come prepared to complete our Patient Registration Form which you will be given if it is your first visit. We can email or fax you this form to that you have it completed before your visit. In addition, we request that you bring the following items with you:

  • All insurance information and cards
  • Completed patient registration sheets we sent you prior to your visit
  • All related x-rays, films and medical reports
  • Written list of food or drug allergies and all current medications and dosages
  • A written list of questions you have for our physicians
  • Please have with you names, addresses, phone numbers, and fax numbers of all physicians

You must obtain a valid referral from your Primary Care Physician prior to being seen. If we have not received a referral, you will responsible for full payment - or you may reschedule when a referral is obtained. If you have questions, call your insurer or your primary care physician.
If a "no referral" denial is received from your insurer, you are responsible for payment in full. If you have questions concerning referrals and related payment obligations, contact your insurer or primary care physician.

Medical Records
Release of copies of medical records requires the written consent of the patient and will take 7 to 10 working days. The cost of copying and forwarding records is dependent upon the volume of documentation to be copied. Inpatient records are kept in the hospital's medical record department.

Telephone Calls
If you have questions about medical problems, we encourage you to contact us. Our staff is prepared to answer your questions and can obtain information directly from your physician. After hours, our answering service will forward your message to our staff. Billing calls or requests for prescription refills cannot be addressed by our on-call physician, however your medical related calls will be returned at the earliest opportunity.

All new prescriptions and refills should be requested during normal practice hours. Requests for prescription refills cannot be addressed on weekends or holidays. All prescription requests will be addressed within 24 hours. Please plan ahead and order prescriptions before you run out.

Billing, Fees and Payment
Professional charges are made for treatment and are the responsibility of the patient when not covered by insurance. Inability to pay will not preclude treatment, but our Billing Office requests the opportunity to discuss the anticipated charges, eligibility for discounts, and payment options with you in advance.
Professional charges are based on the time you spend with the physician, the time it takes to research your problem, interpret testing or x-rays, and plan treatment. For your convenience, balances can be paid by cash or check. Please ask if you have questions about fees, our financial policy, or your responsibilities.

Insured Patients
If you are insured, your financial responsibility includes co-pay due at the time of service, co-insurance, deductible, and balances not paid by your insurer. Please be prepared to pay for items that are your responsibility at the time of your clinic visit. You will not be billed for your coinsurance or deductible amount until your insurer has responded to your claim. However, you will be mailed a statement of fees for your records identifying both your obligation and your insurance company's obligation.

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